Travel Policy
private
- Within 3 hrs of booking: full refund minus $15
- Up to 12 hrs before pickup: full-fare voucher or 50% refund
- Under 12 hrs or no-show: no refund
- With Trip Protection ($30): full refund minus $30 if cancelled 6+ hrs before pickup
- Reschedule online up to 24 hours before pickup. Inside 24 hours, call or text us.
shared
- 24+ hrs before: $20 fee
- Within 24 hrs or no-show: no refund
- With Trip Protection ($10): full refund minus $10 if cancelled 6+ hrs before pickup
- Flight time changed and there's no later shared run that works? You can upgrade to a private shuttle, or cancel for a $10 fee if you let us know before departure. No-shows aren't refunded.
- Reschedule online up to 24 hours before pickup. Inside 24 hours, call or text us.
ROUND TRIPS: cancellation fee and Trip Protection are charged once per booking, not per leg.
Get an instant price
Search your route above for an instant price, or call or text us and we'll help.